Big Dipper Repairs and Replacement Parts
Ensure your Big Dipper grease trap operates efficiently with Phoenix Environmental Solutions. As authorised Thermaco Big Dipper agents, we provide comprehensive repair services and genuine replacement parts to keep your commercial kitchen running smoothly.
Jump to Guides & Documentation
Jump to Guides & Documentation
Comprehensive Big Dipper Repair Services
At Phoenix Environmental Solutions, we specialise in repairing and maintaining Big Dipper grease traps. Our trained technicians offer efficient repairs, minimal downtime, and access to genuine replacement parts, ensuring your kitchen remains compliant and operational.
Trained Technicians
Our extensively trained technicians efficiently handle all repair issues, ensuring effective solutions for your grease trap.
Minimal Downtime
We aim to reduce kitchen disruptions with prompt repairs, keeping your operations running smoothly.
Genuine Replacement Parts
Access to authentic Thermaco Big Dipper parts ensures longevity and optimal performance of your grease trap.
Environmental Responsibility
Our eco-friendly practices prioritise sustainability, reducing environmental impact through efficient grease management.
Swift Issue Resolution
Our authorised technicians quickly diagnose and resolve issues with your Big Dipper grease trap. From unpleasant odours to mechanical malfunctions, we provide effective solutions to restore your system's efficiency.
Our Repair Services Include:
- Diagnosis of operational issues
- Repair of mechanical and electrical components
- Odour and pest control solutions
- Preventative measures to avoid future breakdowns
Authentic Parts Supply
We supply and install genuine Thermaco Big Dipper replacement parts, ensuring compatibility and reliability. Whether it's a missing component or a worn-out part, we have the necessary inventory to get your grease trap back to optimal condition.
Replacement Parts We Provide:
- Motors and heating elements
- Sensors and control panels
- Gaskets and seals
- Collection containers and strainers
Customised Maintenance Plans
Whether you need a one-off repair or wish to establish a regular maintenance schedule, we offer flexible services tailored to your needs. Our maintenance programmes help prevent future issues, extending the lifespan of your Big Dipper grease trap.
Our Maintenance Options Include:
- One-time repair services
- Scheduled maintenance programmes
- Regular system inspections
- Advice on best practices for system care
Mac Trap Ezi Clean Maintenance Videos & Guides
Performing an Easy Clean on a Grease Boss Unit
This video introduces the Grease Boss, demonstrating how it eliminates fats, oils, and grease from wastewater without the need for chemicals. It also showcases the self-wash cycle and pump-out features that keep the trap cleaner and reduce servicing costs.
In-Depth Maintenance & Troubleshooting Series
Introductory overview of the next 16 videos on Grease Boss maintenance and use.
Outlines the essential equipment for Grease Boss maintenance.
Provides an overview of the Grease Boss, explaining its components and how it operates.
Reviews the Grease Boss installation, highlighting key checks to ensure proper setup.
Offers a detailed look at the rear components of the Grease Boss, explaining their functions and how to access them for maintenance.
Details best practices to avoid grease trap issues by scraping dishes.
Shows how to empty the Grease Boss filter basket properly.
Learn how to access the unit and navigate the control panel.
Explains how to use the heat function effectively.
Demonstrates operating the roll function for grease removal.
Shows how to use the rinse function for cleaning.
Illustrates using the pump-out function to remove wastewater.
Guides you on checking pipework for blockages.
Shows how to inspect and replace the wiper blade.
Explains inspecting and replacing door and lid seals.
Demonstrates disabling the overnight cycle setting.
Provides access to the operations and service manual.
Big Dipper Maintenance Videos & Documentation
Discover how to perform daily maintenance on your Big Dipper 51k Series models with internal strainer baskets to ensure optimal performance and longevity.
Learn the steps for weekly maintenance on Big Dipper 51k Series models with internal strainer baskets to keep your system running smoothly.
Find out how to conduct quarterly maintenance on your Big Dipper 51k Series models with internal strainer baskets to maintain efficiency and compliance.
Why Professional Big Dipper Repairs Matter
Using authorised repair services ensures your Big Dipper grease trap operates efficiently, preventing costly downtime and maintaining compliance with health and safety regulations. Professional repairs extend the life of your equipment and safeguard your kitchen operations.
How We Restore Your Big Dipper Grease Trap
Initial Consultation
We begin by understanding the issues you're facing and gathering details about your Big Dipper system.
Thorough Inspection
Our technicians perform a detailed inspection to identify the root cause of the problem.
Expert Repair
We carry out the necessary repairs using genuine parts, ensuring your system is restored to optimal condition.
Final Testing and Advice
After repairs, we test the system for proper operation and provide guidance on maintaining efficiency.
Brands we Service
At Phoenix Environmental Solutions, we service and clean all major brands of grease traps and converters, ensuring reliable performance and long-lasting efficiency.
Need Urgent Big Dipper Repairs?
If your Big Dipper grease trap is malfunctioning, contact us immediately. Our expert technicians are available to provide prompt repairs and minimise disruption to your kitchen.
Frequently Asked Questions
Explore our comprehensive FAQ section to learn more aboutgrease trap maintenance, Big Dipper repairs, Mac Trap Grease Boss, proper sizing, and best practices for commercial kitchens. Get expert insights to ensure your kitchen remains compliant, efficient, and problem-free.
How often should grease traps be cleaned?
The frequency of grease trap cleaning depends on the level of kitchen activity and the amount of fats, oils, grease, and solids (FOGS) produced. For most restaurants, grease traps should be cleaned every 1-3 months to ensure proper function and prevent blockages. Regular cleaning maintains hygiene standards and avoids costly repairs. For a thorough clean, contact us at 027 281 6695.
How can I reduce FOGS in my kitchen?
While you can’t stop the formation of fats, oils, grease, and solids (FOGS) entirely, you can reduce them by scraping excess food off plates and utensils before washing, using in-sink strainers, and ensuring proper disposal of cooking oil. Minimizing FOGS helps maintain the efficiency of your grease trap and prevents blockages.
What are the charges for grease trap cleaning?
The cost of grease trap cleaning varies depending on the size of your operation. We offer simple, transparent pricing without hidden fees. To get a customised quote, contact us at 027 281 6695, and we’ll provide a service estimate based on your kitchen's specific needs.
Can grease collected be recycled for other purposes?
In most cases, grease collected from grease traps cannot be recycled due to the combination of water, oil, food waste, and fat. While oil recovery is technically possible, the small volumes typically make it cost-prohibitive.
How do I address odour and fruit fly issues from my grease trap?
If your grease trap is emitting unpleasant odours or attracting fruit flies, it may require cleaning or maintenance. Contact our team for troubleshooting and solutions, including cleaning and enzyme dosing options to eliminate these problems.
What is the importance of regular grease trap cleaning?
Regular grease trap cleaning is essential for preventing the buildup of fats, oils, and greases (FOGs) that can clog your plumbing system. Regular maintenance helps avoid costly repairs, ensures a hygienic kitchen environment, and keeps your kitchen compliant with local regulations.
How often should I schedule Big Dipper maintenance?
For optimal performance, it’s recommended to schedule Big Dipper grease trap maintenance quarterly. Regular maintenance helps prevent potential issues and ensures that your system runs efficiently, reducing the risk of downtime.
Can I perform self-maintenance on my Big Dipper?
Yes, daily and weekly self-maintenance is encouraged to keep your Big Dipper grease trap in top condition. Our team can provide guidance on the best practices to maintain your system effectively between professional maintenance visits.
What if I experience problems between maintenance visits?
If you experience any issues with your Big Dipper grease trap between maintenance visits, feel free to contact us for troubleshooting assistance and support. We’re here to help resolve any problems promptly.
What is a Big Dipper grease trap?
A Big Dipper grease trap is an automatic device designed to separate fats, oils, and grease from wastewater in commercial kitchens. It prevents these substances from entering your plumbing system, where they could cause clogs and other issues.
Why should I choose authorized repair services for my Big Dipper?
Choosing authorized repair services ensures that your Big Dipper grease trap is handled by professionals with the proper training and expertise. This minimizes downtime, ensures proper repairs, and helps extend the life of your system.
Can I order replacement parts for my Big Dipper?
Yes, if your Big Dipper grease trap is missing a part or requires replacement components, you can order them through our services. We ensure that all parts are compatible and work seamlessly with your system.
What services do you offer for Grease Boss Ezy Clean units?
We provide comprehensive repairs, maintenance, and system optimisation for Mac Trap Grease Boss Ezy Clean units. Our services include diagnosing issues, performing necessary repairs with genuine parts, optimising system performance, and offering staff training on proper operation and maintenance.
How often should my Grease Boss unit be serviced?
It's recommended to have your Grease Boss Ezy Clean unit serviced every three months. Regular maintenance ensures optimal performance, prevents breakdowns, and extends the lifespan of your equipment.
What are the signs that my Grease Boss unit needs repairs?
Common indicators include unusual noises, persistent odours, slow drainage, grease build-up, system alerts on the control panel, or the unit not operating as efficiently as usual. If you notice any of these signs, it's advisable to schedule a service.
Do you offer emergency repair services for Grease Boss units?
Yes, we provide prompt emergency repair services to minimise downtime and keep your kitchen operations running smoothly. Our technicians are available to address urgent issues and restore your equipment's functionality.
Are you authorised to repair and service Mac Trap Grease Boss units?
Absolutely. Phoenix Environmental Solutions is an approved service agent for Mac Trap in Auckland. Our technicians are extensively trained and experienced in servicing and repairing Grease Boss Ezy Clean units.
Can you provide training for my staff on maintaining the Grease Boss unit?
Yes, we offer comprehensive training sessions for your staff on daily maintenance procedures, proper operation techniques, and basic troubleshooting. This training helps ensure your unit operates efficiently between professional services.
Do you supply genuine replacement parts for Grease Boss units?
We carry a full complement of genuine Mac Trap parts and sundries. Using authentic components ensures the longevity of your equipment and maintains compliance with manufacturer specifications.
What are grease traps, and why are they important in commercial kitchens?
Grease traps are plumbing devices designed to intercept fats, oils, and grease (FOGs) from wastewater in commercial kitchens. They prevent these substances from entering the sewer system, which can cause blockages and environmental pollution.
Why is proper grease trap sizing important?
Proper grease trap sizing is essential for optimal performance. Correct sizing ensures adequate retention time for effective grease removal, prevents pipe blockages, and complies with local regulations, minimizing disruptions to your kitchen operations.
What factors should be considered when sizing a grease trap?
Factors that affect grease trap sizing include the average wastewater flow rate, the type of fixtures (e.g., sinks, dishwashers), the nature of cooking activities, and the overall volume of effluent generated by your kitchen. All of these help determine the appropriate size for your grease trap.
How can I size my grease trap correctly?
Proper grease trap sizing involves measuring the flow rate from each fixture, calculating the overall wastewater volume, and using a sizing guide or calculator. For the best results, consult a professional for accurate sizing and installation.
What are the different types of grease traps?
Common types of grease traps include gravity interceptors and mechanical separators. Both types allow wastewater to cool, separating the grease from water. Gravity interceptors rely on gravity, while mechanical separators use mechanical means to remove grease from wastewater.
What are some common issues with improper grease trap sizing?
Improperly sized grease traps can result in poor grease removal, frequent blockages, plumbing issues, and increased costs due to repairs or environmental fines. Correct sizing is essential to prevent these problems and maintain smooth kitchen operations.
Where are grease traps typically located in commercial kitchens?
Grease traps can be installed either indoors, usually beneath sinks, or outdoors, where they are buried underground near the kitchen. The location depends on the type and size of the grease trap and the kitchen layout.
How do I maintain my grease trap’s efficiency and longevity?
Regular cleaning and professional servicing are crucial to maintaining your grease trap’s efficiency and lifespan. Ensuring the correct sizing and installation, scheduling routine cleanings, and monitoring FOGS levels all contribute to the proper functioning of the grease trap.
Still have questions?
Reach out to our team on the contact page, and we'll be happy to assist with any additional information you need.
Emergency? Speak with an Expert Directly
More of our services
Explore our full range of services to keep your commercial kitchen running smoothly, from grease trap cleaning and converter maintenance to Big Dipper repairs and more. Discover how Phoenix Environmental Solutions can meet your needs.
Grease Trap Servicing, Maintenance & Cleaning
Expert cleaning and maintenance for grease traps.
Grease Converter Dosing, Maintenance & Enzyme Solutions
Dosing, maintenance, and enzyme solutions for converters.
Big Dipper Maintenance & Servicing
Regular maintenance ensuring compliance and optimal performance
Grease Boss Ezy Clean Maintenance Solutions
Servicing and maintenance for Mac Trap systems.
Grease Boss Ezy Clean Repairs & Optimisation
Expert repairs and optimisation for Mac Trap Systems.